SHIPPING & RETURNS POLICY
Placing an order
Browse the catalogue to make your purchase. When you have selected the items you wish to order, enter the quantity you desire and click on “Order”. Click on “Continue Shopping” to shop for more items.
When your order contains the items and quantities you wish to purchase, click on the “Checkout” link underneath your order.
You will then be asked to provide us with your shipping and payment information. Please check the information on Payment Policy to know more.
On placing an order, you will receive an email confirmation/invoice from email@example.com. In case of non-receipt of an email, please check your spam folder & intimate us at +919989022173 or firstname.lastname@example.org about the same.
Once you have successfully made your payment, and we receive a confirmation for the same from the payment gateway, your order will be sent for processing. We will ship, your order to you as per our shipping policy. Please see below for information on our Shipping Policy.
Out of stock Items
We apologize for the inconvenience this may cause. Earthy Sapo does not back order, that is we do not accept orders which we cannot fulfill immediately. Items which are currently unavailable are clearly displayed as “Out of Stock”.
- a) Shipping Policy
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Purchases are shipped from our warehouse in Hyderabad by courier. From the date of placing the order, please allow us atleast 48 hrs to dispatch the order. Any delay, shall be intimated to the customer. Order dispatch will be made between 11am – 4pm Monday – Saturday.
Delivery time –
Earthy Sapo, dispatches its orders through third party logistic companies. From the date of dispatch, please allow the following no. of days for receipt of order:
- 2-6 business days in Urban regions within India. (This region consists of major cities and towns in India that are served by major courier companies and Indian postal service)
- 5-10 business days for Rest of India. (This consists of regions that are only served by Indian Postal Service and or regional courier companies including cities/region/towns on the suburbs or outskirts of major cities).
- The above mentioned dates are an approximation, which depends on third party logistics. Earthy Sapo is not to be held liable for delay in deliveries especially in case of unavoidable circumstances like strikes and national calamities.
Once the dispatch is made, we will intimate you the courier tracking details to enable you track your courier. In the event, the order is not received within the above approximate days, you are requested to intimate us to facilitate tracking of the courier. We will assist you in the tracking of the parcel at all times, however, we are not to be held liable for any delays.
Goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Earthy Sapo takes no responsibility for goods signed by an alternative person.
Earthy Sapo is not responsible for damage after delivery.
All claims for shortages or damages must be reported within 3 days of delivery at email@example.com with a picture attached.
- b) Returns
It is Earthy Sapo’s intention to satisfy our customers. However, we will gladly issue a full refund only for items that have been incorrectly dispatched from our end or if the customer has received a damaged product. This has to be intimated to us by contacting us on phone or by email. When the same has been agreed to from our end as well, we would send you an email confirming that the product could be returned and the mode for it. Please note that Earthy Sapo is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service within 3 days of delivery. Any full priced merchandise must be returned within 7 days of the date of purchase, to avail of an exchange or refund from our end. We do not offer any cash refunds and the amount would be credited to your account within 2 weeks after confirmation of refund from our end.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete. In no other case would a product be accepted for exchange or refund. Please note that we cannot offer exchanges or refunds on any discounted or used products. To return any items, please contact Customer Service by phone at +91 9989022173 or by email at firstname.lastname@example.org
All returned items except damaged must be accompanied by a copy of the original receipt, a return/ exchange authorization number and in saleable condition. Postage will not be refunded.
All transactions at the Earthy Sapo website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the Earthy Sapo website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
You can tell your browser is in secure mode in the “Checkout” by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.
Terms & Conditions
- Products and Services for Personal Use
The products and services described on this website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
- Accuracy of Information
We attempt to be as accurate as possible when describing our products on the website. However, except to the extent implied by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.
- Disclaimer:Earthy Sapo’s products are based on natural formulations. Though enormous efforts are made and precautions taken to render the products absolutely safe for human use, it is possible that certain ingredients may cause allergic reactions to certain individuals or adversely affect individuals with pre-existing medical conditions. Please make yourself aware of the ingredients and usage instructions accompanying each of our products to make sure that they are safe for you to use. It will be your sole responsibility to take proper precaution/ professional medical/ dermatological advice before using any of our personal care products that you may be allergic to. You agree that earthysapo.com will not be responsible or liable for any product related issues including without limitation any allergic reactions to you on account of usage of our products.
We recommend that you do a patch test for 24 hours of our products to ascertain any allergic reaction to you. If redness or irritation develops, discontinue use of the product. The information presented on the website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
Please review our privacy-policy so that you may understand our privacy practices.
If you have any questions regarding these Terms and Conditions, please email us at email@example.com