Shipping policy

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Purchases are shipped from our warehouse in Hyderabad by courier. From the date of placing the order, please allow us atleast 48 hrs to dispatch the order. Any delay, shall be intimated to the customer. Order dispatch will be made on working days between 11am – 4pm Monday – Saturday.

Delivery time - Earthy Sapo, dispatches its orders through third party logistic companies. From the date of dispatch, please allow the following number of days for receipt of order:
• 2-6 business days in Urban regions within India. (This region consists of major cities and towns in India that are served by major courier companies and Indian postal service)
• 5-10 business days for Rest of India. (This consists of regions that are only served by Indian Postal Service and or regional courier companies including cities/region/towns on the suburbs or outskirts of major cities).
• The above mentioned dates are an approximation, which depends on third party logistics. Earthy Sapo is not to be held liable for delay in deliveries especially in case of unavoidable circumstances like strikes and national calamities or epidemics.

Once the dispatch is made, we will intimate you the courier tracking details via email, to enable you track your courier. In the event, the order is not received within the above approximate days, you are requested to intimate us to facilitate tracking of the courier. We will assist you in the tracking of the parcel at all times, however, we are not to be held liable for any delays.

Where the deliveries are OTP (one time password) verified, the OTP will be sent by the courier company to the phone no. as provided during the order placement. The order will be delivered only against provision of the OTP. Where the deliveries are not OTP verified, goods will need to be signed for upon delivery and this proof would be considered as a confirmation of receipt at your end. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc. Earthy Sapo takes no responsibility for goods signed by an alternative person.

Earthy Sapo is not responsible for damage after delivery.